Information Technology · Version 1.0 · 2026

Build smarter. Build safely.

The Citizen Developer Program empowers TDIndustries Partners to use AI to build their own productivity tools, automations, and lightweight applications — with the guardrails, reviews, and infrastructure that keep the company secure.

5Intake phases
4Core concerns
1Owner: you

What is Citizen Development at TDIndustries?

Citizen Development is when a TDIndustries Partner — without a formal software engineering background — uses AI tools like Claude or GitHub Copilot to generate real, working applications.

AI makes it faster than ever to build something useful. But speed of generation does not eliminate the risks of running software in an enterprise environment. The Citizen Developer Program is the set of rules, processes, and support structures that make citizen-built apps sustainable, secure, and maintainable.

Who this applies to: any TDIndustries employee using AI to generate application code that is intended to be deployed, shared with others, or connected to company systems or data.

Four concerns the program is designed to address

AI-generated code can look right and still be unsafe. These are the risks the program actively manages.

🔒

Security

AI-generated code may contain exposed secrets, insecure API calls, unvalidated inputs, or unsafe dependencies. A single insecure application can become an entry point that exposes company data or disrupts operations.

🛂

Access Control

Apps must enforce least privilege. Users should only see and do what they are authorized to. Without deliberate authentication and authorization design, citizen-built apps often grant unintended access.

🧱

Maintainability

Apps built without structure become impossible to support over time. When the original creator moves on, a poorly organized codebase becomes a liability. Code must be modular, documented, and organized so others can understand it.

🧩

System Integrity

Apps that read or write company data must be verified not to corrupt records, create duplicates, or interfere with other systems. Data written to unsupported locations like browser local storage creates loss and audit gaps.

From idea to maintained application, in five phases

Every citizen-built application moves through the same intake path. The phases exist so quality and safety are checked at the right moments — not at the end.

  1. 1

    Build

    Use the TD Software Development Skill, test thoroughly, and prepare for review.

  2. 2

    AI App Review

    Security, secrets, data storage, and authentication are reviewed before deployment. Product Team also reviews the project and must approve it as an application that should exist inside TD — confirming it fits company direction and isn’t duplicating something we already have.

  3. 3

    Deployment Setup

    You submit your finished app to Runway and an admin approves it; Runway then creates the GitHub repo under TDICitizenDev, wires up hosting and sign-in, and deploys it. GitHub is a platform that stores and tracks all code changes, acting as the central hub where the app's history lives and updates are reviewed before going live.

  4. 4

    Ongoing Development

    All future changes go through Application Development review and Change Management.

  5. 5

    Maintain & Retire

    You keep ownership. IT supports infrastructure, security incidents, and retirement.

Citizen Development is intended for simple tools, automations, and lightweight applications that support individual or small team productivity. When a solution grows in complexity — such as requiring custom APIs, database architecture, multi-system integrations, user authentication, or broad organizational impact — it should first be reviewed with the Product Team to assess scope and fit. From there, the Product Team will help determine whether the solution should be transitioned to Application Development to ensure proper governance, security, and scalability.

The tactical guide

The five things every citizen developer needs to actually execute on.

A

Using the Software Development Skill

IT publishes a TD Software Development Skill (a set of instructions that can be loaded into Claude Code or GitHub Copilot). It encodes the project structure, code patterns, and guardrails that have already been approved for TDIndustries.

What the Skill does for you

  • Creates a proper application with the approved frontend and backend layout
  • Steers the AI away from anti-patterns the AI App Review group rejects
  • Encodes our visual style guide (TD Blue, Roboto, MUI components)
  • Sets up local-first development so you can run the app without cloud access

How to invoke it

  1. Open Claude Code in your project directory.
  2. Run /build-fullstack-app to create a new application, or load td-industries-style-guide when reviewing UI work.
  3. Let the Skill drive the structure — resist the urge to override it. The Skill is what makes review fast.

Tip: if a Skill instruction conflicts with what the AI wants to do, the Skill wins. That alignment is the whole point.

Read the full Developer Guide →

B

Testing what you built

Before anything goes to review, you have to prove the app actually works — not just that it runs. AI will happily generate code that looks right and behaves wrong. Testing is how you catch that gap before reviewers (or users) do.

The three layers

  • Manual testing — click through every screen and flow yourself. Try the happy path, then try to break it: empty inputs, wrong inputs, the back button, a slow connection.
  • Unit tests — ask the AI to write tests for the business logic it just wrote (calculations, validation, data transforms). These are cheap and catch regressions when you make changes later.
  • Automated end-to-end tests — for the one or two flows that absolutely cannot break, have the AI implement an automated test that exercises the whole stack.

Get a second set of eyes

Before you submit for review, have another person run the app locally and try it out. You have been staring at this thing for hours — you will skip past the broken parts without seeing them. Someone who has never touched it will click the wrong button, type the wrong thing, and ask the questions a real user would ask. That is exactly what you want to catch before deployment, not after.

What “done” looks like

  • You have personally walked through every user-facing flow at least once
  • Unit tests exist for the logic that would be expensive to get wrong
  • The app runs locally end-to-end without errors in the console
  • At least one other person has run the app locally and tried the main flows

Tip: if you can’t describe how you tested it, you haven’t tested it. Write a short test summary in your PR description — reviewers use it to scope their review.

C

Getting approval from Product Team

Before you deploy, Product Team must confirm your application fits the company’s product direction and is not duplicating something that already exists.

The two paths

Small audience (≤ 5 users)

You can deploy without Product Team signoff — but security must be in place to restrict access to that small group. If the user base later grows past 5, you must come back for Product Team approval.

Broader audience (> 5 users)

Product Team signoff is required before deployment. Bring a clear description of the app’s purpose, who uses it today, and the business value.

What to bring to the conversation

  • A short summary of the problem the app solves
  • Confirmation that no existing approved app already does this (check with the Product Team or your manager if unsure)
  • Manager approval confirming business need and priority

Intellectual property

Any application, tool, or solution you build as part of your work here — including all underlying code, data, and documentation — is the intellectual property of TD Industries. This applies regardless of whether it was built during work hours, using company resources, or in support of a business need.

D

Getting code reviewed

The AI App Review group reviews both the initial submission and every submission of updated code after deployment. They focus on safety — not aesthetics.

What they check

  • Security — common vulnerabilities and unsafe practices
  • Secret exposure — no API keys, passwords, tokens, or credentials embedded in source code
  • Data storage — data is written only to approved, auditable locations (never browser local storage)
  • Authentication & SSO — the app integrates with TDIndustries’ identity provider and access is properly scoped

What they do not check

Code style and visual conventions. That is on you and the Skill.

The PR rule

Once your app is live, every change must go through a Pull Request. A Pull Request (PR) is a formal way to propose code changes — it creates a record of what changed, why, and who approved it before the update goes live. Direct pushes to main are not permitted. Make small, frequent PRs — they review faster and catch issues earlier.

E

Deploying the application

Your first deployment is self-service through Runway, TD’s deployment portal. When your app runs locally and is ready to share, you upload it — no IT ticket to create the repo, and no terminal required.

How the first deploy works

  • Go to runway.tdindustries.com and choose Ship a new app
  • Drag your whole my-app/ folder in, add a name and description, and check the database box if you need one
  • Submit for approval — an admin approves, and Runway creates the GitHub repo under TDICitizenDev, wires up hosting and sign-in, and deploys it

After it’s live

Every later change ships through a Pull Request into that repo — AI App Review and Change Management approve it, then merging to main redeploys automatically.

The Change Management gate

Before any deployment to the cloud environment — the first Runway approval or any ongoing change — the IT Change Management committee must approve the release.

Required: your app must run locally without a hosted environment. That is how you validate changes before they ever ship.

F

Maintaining the application

After deployment, you keep ownership, assuming that Product does not require the application to be transfered to the Application Development group. The program is built around the idea that the person closest to the problem is the best person to keep evolving the solution.

Your responsibilities

  • Bug fixes and enhancements (with AI assistance)
  • Submitting all changes via Pull Request
  • Notifying IT of any data integration issues
  • Notifying IT and your users before retiring the app

IT responsibilities

  • PR review for security and best practices
  • Infrastructure and hosting
  • Security incident response — do not try to patch one yourself
  • Decommissioning and archiving when the app is retired

If you outgrow the AI: when an app has clear business value and you have hit the limits of what AI assistance can do, Application Development may take it into the formal development backlog. Submit through the Product Team intake process with manager approval.

Who does what

Citizen Developer

Builds the app, follows the Skill, tests it, submits for review, maintains it after deployment, and submits all changes via Pull Request (PR) assuming that the development of the application is not transferred to Application Development.

AI App Review Group

Reviews submissions and Pull Requests (PR) for security, secrets, data storage, and authentication. Approves or rejects Pull Requests (PR) in writing. Escalates security incidents.

Application Development / Platform Team

Publishes the Software Development Skill. Manages deployment infrastructure. Helps with data integrations, authentication and authorization, and modularization. Owns security incident response.

Product Team

Approves the request to apply for review and validates business need. Approves requests for Application Development resources.

Change Management Committee

Approves every deployment to the cloud / production environment.

Run through this before requesting AI App Review

Where to get help when you hit the limit

Hitting the limits of what AI alone can do is expected. These are the most common areas where IT helps citizen developers cross the gap.

Data Source Integration

Connecting to a real database, API, SharePoint list, or internal REST endpoint. AI-generated code often uses mock data — we replace it with live connections that respect authentication and data governance.

Security & Authentication

Implementing SSO via Microsoft Entra ID, role-based authorization, and secure API communication. Required before an app is production-ready.

Code Modularization

Restructuring AI-generated code into maintainable modules and components. Monolithic single-file apps are hard to debug, update, and hand off — Application Development can help refactor.

Questions or escalations

Contact the TDIndustries IT team through the standard IT service desk, or reach out directly to the AI App Review group via Microsoft Teams.